Shipping policy

Thank you for choosing King Hang CHAK for your online purchase. We are dedicated to dispatching your orders promptly and delivering the items to you in the condition you expect.

1. Order Processing Time

Following the confirmation of your order, we carry out picking, packing, and quality inspection within 1 to 5 business days. Should the volume of incoming orders rise unexpectedly, the preparation stage may extend slightly beyond the usual period. We will keep you informed by email if there is any delay that is materially longer than our stated processing window.

2. Shipping Rates and Delivery Estimates

The postage charge for your order is computed automatically at checkout and displayed on the payment page before you confirm. Estimated delivery under our standard shipping option is around 15 business days. Please treat these as rough estimates only, as actual delivery can be affected by courier backlogs, customs inspections, adverse weather, distance to the delivery destination, and local holidays along the route.

3. Shipment Confirmation and Order Tracking

Once your parcel has been picked up by the courier and departed from our warehouse, a shipping confirmation email will be sent to you with the tracking number attached. It generally takes a day or two for the courier's tracking system to update and begin showing movement details for your shipment.

4. Incorrect Address Disclaimer

Customers are advised to carefully check and confirm the accuracy and completeness of their shipping address before finalising the order. King Hang CHAK does not accept responsibility for parcels delivered to an address that was entered incorrectly, left incomplete, or misspelled by the customer. In the event that a package is returned because of such an address issue, the customer will be responsible for the resending charge.

5. Lost or Damaged Packages

If your parcel has not arrived by the estimated delivery date, please contact our customer support without delay so that we can request a trace from the courier. In case the delivered items or the package exterior show signs of damage, please send us a message together with clear photos of the products and the box. We will assess each case on its own merits and work toward a satisfactory outcome.

6. Product Care and Handling Notice

Every electronic product should be used, charged, and stored in accordance with the guidance provided in the accompanying user manual. King Hang CHAK is not liable for damage resulting from careless handling, unauthorised opening or modification, exposure to moisture or liquid, placement in extremely hot or cold environments, or accidental drops and impacts.

7. International Shipping and Customs Notice

When orders are shipped across borders, customs duties, import taxes, or brokerage fees may be levied by the customs authority of the destination country. These additional charges are separate from the product price and the postage paid at checkout, and they are the sole responsibility of the recipient. For further details on any such charges, please consult the customs office in your home country.

8. Contact Information

If you have any questions or concerns about this Shipping Policy, please reach out to us through the following:
Trade Name: King Hang CHAK
Phone Number: +852 2544 1490
Email: contact@kinghangchak.shop
Physical Address: 199 Des Voeux Road Central, Sheung Wan, HK, Hong Kong SAR China